Understanding Your Background Check Results

When you apply as a driver, we run a background check to help ensure the safety and security of our community. Below, you’ll find the three possible outcomes of your background check, along with the requirements for a clear background check and what to do if you don’t pass.

1. Possible Background Check Outcomes

A. Background Check Clear

• What It Means
  No issues were identified, and you meet the requirements.
• Next Steps
  You can proceed with the onboarding process immediately. A button in your account panel will guide you to the next step.

B. Background Check Under Review

• What It Means
  There may be some information that requires further examination.
• Next Steps
  Our team will review the findings in detail and will reach out if additional information is needed or once a final decision is made.

C. Background Check Did Not Meet Requirements

• What It Means
  The results indicate you are not currently eligible to drive with us based on our criteria.
• Next Steps
  • Reapply Later: You can usually reapply after a set waiting period. During this time, you may address any issues that arose in your initial background check.
  • Pre-Adverse Action Notices: We do not send pre-adverse action notices because of the associated cost, so there will be no additional notification if your application is not approved.

2. Clear Background Check Requirements

What Does a “Clear Background Check” Mean?

1. Driving Record

   • No driving violations in the past 3 years, such as:
     • Speeding tickets
     • Running red lights
     • At-fault or otherwise recorded accidents

2. Criminal History

   • No disqualifying criminal convictions or safety concerns

3. Compliance

   • Must meet all local, state, and federal regulations for rideshare drivers

3. Background Check Fee

• The background check has a one-time fee of $27.50.

4. What Happens If I Don’t Pass the Background Check?

• You will not be approved to drive.
• If you believe there is an error, you can contact the background check provider (e.g., Crimcheck) to dispute or update your report.

5. Can I Reapply If My Record Improves?

• Yes! You’re welcome to reapply once your record meets the requirements (for instance, after maintaining a clear driving record for 3 years).

Need Further Assistance?

If you have any questions or concerns, please reach out to our support team for more information. If you believe there is an error in your background check, contact the provider directly to dispute or correct the information. Once any discrepancies are resolved, you may get in touch with us to discuss next steps.