Riders are charged cancellation fees by drivers in some circumstances to account for the time drivers spend driving towards the pickup location or waiting for the rider at the pickup location. Specifically:
- If you cancel a ride more than 5 minutes after a driver has accepted your ride request, you will be charged a $5 cancellation fee.
- If you do not show up to the pickup location within 5 minutes of the driver arriving, the driver may cancel your ride and you will be charged a $5 “no-show” fee.
- There are no cancellation fees for rides that are canceled within 5 minutes of your driver accepting your ride request.
- If you believe you have been incorrectly charged a cancellation fee, please reach out to our support team via the “help” link and we will be happy to review the charge.
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