Understanding the TNC Charge on Your Trip Receipt

At OMNI, we are committed to fair and transparent pricing. You’ll never experience sneaky extra fees or unfair charges. Here’s a detailed explanation of the TNC (Transportation Network Company) charge on your receipt and how your payment is distributed:

Breakdown of the TNC Charge (30%)

1. 8% Tax

   • Covers state and local taxes to ensure compliance with government regulations.

2. 1% Driver Benefits

   • Contributes to programs and initiatives aimed at supporting drivers’ well-being.

3. 1% Access for All

   • Funds efforts to make ridesharing accessible to all, including passengers with disabilities.

4. 16% Insurance

   • Provides coverage for the driver, passenger, and vehicle during the trip for added safety and peace of mind.

5. 4% Operations Cost

   • Supports the operational infrastructure, including app maintenance, customer support, and technology improvements.

Additional Charges

• 4% Credit Card Payment Processing

  • Covers the cost of processing payments securely through the platform.

• Flag-Down Fee

  • This is the minimum cost required to request a driver and is paid directly to the driver, along with an additional 2% from the platform.

No Surge or Dynamic Pricing

¡No more excessive charges! At OMNI, we believe in fair and consistent pricing:

• No Surge Pricing
  • Unlike other platforms, we will never apply surge or dynamic pricing to riders—even during busy hours.
• Night Rates
  • A standard night rate applies between midnight and 5:59 AM, ensuring fairness for drivers working during late hours.

Optional Rider Features

• Tips

  • You can tip your driver after the trip to show appreciation for excellent service.

• Driver Bonus

  • Riders can offer a bonus upfront to incentivize faster pickups or prioritize availability.

We hope this explanation clarifies the purpose of the TNC charge and how your payment is distributed. If you have any further questions, feel free to reach out to our support team!