What does identity verification look like for drivers?

At OMNI, we prioritize trust and safety for our drivers and riders. Completing the identity verification process is a key step to ensuring a secure platform for everyone. Follow these simple steps to complete your identity verification powered by Yardstik:

Step-by-Step Guide for Identity Verification

1. Start the Process

   • Open the OMNI Driver app or the link provided by email to begin the verification process.
   • If you're on a computer, you'll see a QR code. Scan this code with your mobile device to continue the process.
     
     

2. Having trouble with your camera? Visit Why is my camera not working for Identity Verification? for troubleshooting tips.

3. Get Your Driver's License or State ID Ready

   • Select "Let’s Get Started" to begin.

4. Take Photos of Your ID

   • Follow the prompts to take a clear photo of the front and back of your Driver’s License or State ID.
   • Yardstik will verify the legitimacy of your ID. This typically takes only a few seconds.

5. Take a Selfie for Verification

   • After your ID is verified, you’ll be asked to take a selfie. This ensures:
     • Liveness: Confirms that you are physically present.
     • Match: Compares your selfie with the photo on your ID.
       
       

6. You're Done!

   • Once your identity is verified, any additional screening requirements (e.g., background checks or driving records) will automatically begin using the data from your ID.
   • This seamless process ensures clean data and saves you time.

What Happens If Verification Fails?

If Yardstik cannot verify your identity:

1. You’ll receive a message indicating that your identity couldn’t be confirmed.
2. Contact OMNI Support through the app or by emailing support@rideomni.com to address the issue.
3. If OMNI can confirm your identity manually, we will move you forward in the onboarding process.

Why Is Identity Verification Important?

Identity verification is critical to maintaining trust on the OMNI platform. It helps:

• Prevent Fraud: Stops bad actors at the beginning of the onboarding process.
• Save Time: Reduces delays in additional screenings by verifying accurate data upfront.
• Ensure Safety: Builds a trustworthy community for both drivers and riders.

If you encounter any issues during the process, don’t hesitate to contact support. We’re here to help!