Understanding the TNC Charge on Your Trip Order

When you see a TNC (Transportation Network Company) charge on your trip receipt, it reflects the necessary fees required to operate the rideshare service efficiently and transparently. Below, we explain the details of the TNC charge and how your payment is allocated:

Breakdown of the TNC Charge (30%)

1. 8% Tax

   • Covers state and local taxes to ensure compliance with government regulations.

2. 1% Driver Benefits

   • Contributes to programs and initiatives aimed at supporting drivers’ well-being.

3. 1% Access for All

   • Funds efforts to make ridesharing accessible to all, including passengers with disabilities.

4. 16% Insurance

   • Provides coverage for the driver, passenger, and vehicle during the trip for added safety and peace of mind.

5. 4% Operations Cost

   • Supports the operational infrastructure, including app maintenance, customer support, and technology improvements.

Additional Charges

• 4% Credit Card Payment Processing

  • Covers the cost of processing payments securely through the platform.

• Flag-Down Fee

  • This is the minimum cost required to request a driver and is paid directly to the driver, along with an additional 2% from the platform.

Optional Rider Features

• Tips

  • You can always tip your driver after the trip to show appreciation for excellent service.

• Driver Bonus

  • Riders can offer a bonus upfront to incentivize faster pickups or prioritize availability.

We hope this explanation clarifies the purpose of the TNC charge and how your payment is distributed. If you have any further questions, feel free to reach out to our support team!