Last Updated: 02/09/2025
At OMNI, our mission is to provide independent drivers and riders with reliable access to smart, secure mobility tools. As a driver-focused software platform, OMNI does not manage trips or transportation services. However, we are committed to supporting users of our technology through responsive communication, transparent policies, and a user-first experience.
1. Scope of Support
OMNI provides technical and platform-related support for:
Please note: OMNI does not provide direct support for trip disputes, cancellations, lost items, tolls, traffic incidents, or other ride-related concerns. These are matters between the independent driver and the passenger.
2. Contacting Support
Users can reach OMNI Support via the following channels:
support@rideomni.com – General technical support
support@rideomni.com – Driver-related inquiries (document updates, onboarding, subscription)
accessibility@rideomni.com – Accessibility feedback or accommodation requests
Our support team is available: Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)
Responses may take 24–48 hours depending on volume.
3. Types of Requests We Support
Support Category :
App Technical Issues: Crashes, loading errors, GPS not working
Account Assistance: Can’t log in, forgot password, change email or phone number
Subscription Management: Billing, plan upgrades/downgrades, cancellation or trial questions
Document Uploads: Help uploading license, insurance, or inspection documentation
Driver Onboarding: Questions about eligibility, app installation, setup
Accessibility Support: Feedback on accessible services or app features
4. Requests Outside Our Scope
OMNI is not responsible for resolving disputes between drivers and passengers. Independent users are expected to manage these interactions directly.
❌ Lost item recovery
❌ Ride refunds or fare changes
❌ Behavior complaints between users
❌ Tolls, airport fees, or parking charges
❌ Vehicle-related issues (breakdowns, accidents)
OMNI is not a transportation provider. It does not mediate ride issues, determine fare outcomes, or intervene in the operation of trips.
5. Emergency or Safety Concerns
In the event of an emergency or unsafe situation, users should call 911 or local emergency services. The OMNI app includes in-app safety features, such as:
Drivers and riders are also encouraged to use the in-app rating system to report concerns after a ride.
6. Data Privacy
Support requests may involve the use of account information or platform data to assist users. OMNI will never sell personal information or share data outside the scope of support. View our full Privacy Policy for more details.
7. Feedback and Suggestions
We value your input. To share feedback, report bugs, or suggest improvements:
Email: support@rideomni.com
?️ Join the driver conversation in our Driver Discord Community
OMNI is a platform built for independent drivers.
We exist to empower mobility entrepreneurs with technology that works for them — not the other way around.
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