Terms of service

1. Introduction

Welcome to OMNI, a software platform provided by WEGO TECHNOLOGIES LLC. These Terms of Service ("Terms") govern your access to and use of OMNI’s technology platform, which enables independent drivers to connect with passengers through a subscription-based driver application.

By accessing or using OMNI’s platform, you agree to be bound by these Terms. If you do not agree, you must not use the OMNI software or platform services.

2. Platform Scope

OMNI provides access to scheduling, navigation, trip-matching, and in-app communication tools for independent drivers and their customers. OMNI does not dispatch rides, operate vehicles, or employ drivers. Any ride or transportation service initiated through the OMNI platform is offered independently by the driver, not by OMNI or WEGO TECHNOLOGIES LLC.

3. Account Registration & Eligibility

To create a user account on OMNI, you must:

• Be at least 18 years old
• Register with accurate and up-to-date information
• Maintain valid payment credentials on file
• Agree to receive platform notifications (e.g., trip updates, driver communications)

OMNI reserves the right to suspend or deactivate accounts associated with fraudulent, incomplete, or misleading information.

4. Scheduling & Cancellation

4.1 Requesting a Ride

All ride requests are scheduled by users through the OMNI platform and fulfilled independently by the driver who accepts the request. OMNI does not assign, guarantee, or control availability. Ride details, such as pickup time and vehicle preference, are requested in advance through the app interface.

4.2 Cancellation Policy

Cancellations by passengers within 2 hours of a scheduled pickup may result in a cancellation fee, determined by the driver. No-shows may be subject to the full cost of the requested ride. OMNI does not handle or mediate refund claims between riders and drivers.

5. Payments & Fees

5.1 Fare Estimates & Charges

Fare amounts are calculated within the app based on factors such as time, distance, and vehicle type. Independent drivers may also include additional charges (e.g., night rates, tolls, cleaning fees) as outlined in the fare details.

5.2 Payment Processing

All payments are processed by Stripe and go directly to the driver. OMNI does not collect, retain, or distribute fares. Stripe’s processing fee (~2.9% + $0.30) applies to all transactions.

5.3 Refunds

Refunds must be resolved between the rider and the independent driver. OMNI is not a party to any transaction and does not issue refunds on behalf of drivers.

6. Conduct & Expectations

6.1 Passenger Expectations

Passengers agree to behave respectfully, comply with local laws, and follow reasonable requests from their selected driver. Riders are responsible for:

• Bringing child safety seats (if applicable)
• Alerting the driver about pets
• Avoiding prohibited substances during the trip
• Covering any tolls, parking, or airport access fees

6.2 Driver Expectations

Drivers using the OMNI platform agree to:

• Maintain clean, safe, and legally compliant vehicles
• Display professional behavior
• Operate independently and in accordance with local regulations

7. Insurance Disclaimer

OMNI does not provide insurance coverage for drivers, passengers, or vehicles. All users are solely responsible for obtaining and maintaining the appropriate personal, commercial, or supplemental insurance coverage as required in their jurisdiction.

OMNI is not an insurance broker, provider, or claims administrator and will not be held liable for any loss, damage, or injury occurring during a trip initiated through the platform.

8. Platform Limitations

OMNI does not:

• Guarantee availability of drivers or rides
• Provide roadside assistance
• Handle trip disputes or lost item recovery
• Mediate service issues between riders and drivers

OMNI provides only the digital tools that enable connections between users.

9. Dispute Resolution

Any disputes between users (drivers or riders) should first be resolved directly between the parties. OMNI offers basic support for account and platform-related concerns only.

For legal matters involving OMNI, you agree that any dispute will be resolved through binding arbitration in accordance with applicable arbitration law in the State of California.

10. Modifications & Termination

OMNI reserves the right to modify these Terms at any time. Updated Terms will be posted in the app and on the website. Continued use of the platform after updates indicates your acceptance of the revised Terms.

You may terminate your use of OMNI at any time by deleting your account or canceling your subscription.

Contact Us

For questions or support related to your OMNI account or platform access:
? support@rideomni.com
? (408) 312-5500